Conflict Management


This one day training course is designed to provide the skills necessary to identify confrontational behaviour. Through the combination of observation, communication, threat and risk assessment, it will enable course participants to take control of confrontational situations.

This course aims to provide participants with a host of skills and strategies to deal effectively and safely with confrontation. The combination of theory and practical participation provides delegates with the opportunity to discuss and explore such issues in a safe learning environment.

  • Know how to plan and organise their work to minimise risks to their personal safety
  • Be able to identify and adopt practical ways of protecting their personal safety while at work
  • Be able to identify situations where their personal safety may be at risk
  • Be able to recognise the signs and effects of alcohol, drugs/solvents and mental health issues, exhibited by individuals
  • Appreciate how confrontation may progress through the use of body language
  • Use various communication skills and positive body language to diffusive confrontational situations
  • Know when to report incidents and how to record effectively



  • Open discussion on risks associated with the workplace
  • Health and Safety legislation in relation to workplace violence
  • Effective use of body language and communication skills in confrontational situations
  • ‘Fight or Flight’ – the body’s natural response to stress
  • Managing confrontation through distractions and interpersonal skills
  • Legislation in respect of self defence
  • Basic breakaway and self-defensive skills – a last resort in unavoidable situations (optional)
  • Skills Practice – dealing with abuse, harassment and confrontational situations
  • Formulating robust incident reports – aimed at identifying risks and providing a detailed account of a situation

Course suitable for:

 All employees and employers in any workplace.


This is a one day training course 9.30am – 4.30pm

Interested in this course? Great! Contact us